LAST UPDATED: MARCH 2026

Privacy Policy

This Privacy Policy describes how Pioneer Mitra Engineering Company ("Pioneer Mitra", "we", "us", "our") collects, uses, stores and protects personal information submitted through our website www.pioneermitra.com, in compliance with the Digital Personal Data Protection (DPDP) Act 2023 (India) and applicable international data protection standards.

1. Information We Collect

We collect personal information only when you voluntarily provide it through our contact forms or RFQ (Request for Quote) forms. The information collected may include:

We do not collect payment information, financial data, or any sensitive personal data as defined under the DPDP Act 2023.

We also collect non-personal technical data automatically, including browser type, IP address, pages visited and time spent — through standard web server logs and analytics tools. This data is used in aggregate form only and cannot identify you personally.

2. How We Use Your Information

Personal information collected through our forms is used exclusively for the following purposes:

We do not use your data for unsolicited marketing, profiling, or automated decision-making. We do not sell, rent or share your personal information with any third party for marketing purposes.

3. Data Storage and Security

Your information is stored on secure servers hosted by Hostinger International (EU-based hosting provider). All data transmission is encrypted via HTTPS. Access to personal data is restricted to authorised personnel of Pioneer Mitra Engineering Company only.

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Business correspondence records are typically retained for 7 years in accordance with Indian business record-keeping requirements.

4. WhatsApp Communication

When you initiate contact via WhatsApp by clicking our WhatsApp buttons, you are using the WhatsApp platform, which is governed by Meta's own Privacy Policy. Pioneer Mitra uses WhatsApp solely for business communication and does not retain WhatsApp conversation data outside of the WhatsApp platform itself.

5. Cookies

Our website uses minimal browser storage (localStorage) to remember your recent part number searches within a single browser session. This data is stored only on your own device and is cleared when you close your browser. We do not use tracking cookies or third-party advertising cookies.

6. Your Rights Under DPDP Act 2023

Under the Digital Personal Data Protection Act 2023 (India), you have the right to:

To exercise any of these rights, please contact us at export@pioneermitra.com or via WhatsApp at +91 9672055759. We will respond within 30 days.

7. International Data Transfers

If you are accessing our website from outside India, your data may be transferred to and processed in India. By submitting a form on our website, you consent to this transfer. We take all reasonable steps to ensure your data is treated securely and in accordance with this policy.

8. Third-Party Links

Our website may contain links to third-party websites including WhatsApp, IndiaMART and other platforms. This Privacy Policy applies only to pioneermitra.com. We are not responsible for the privacy practices of any third-party websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

For any privacy-related queries, data access requests or complaints, please contact:

WHATSAPP